How to Save Phone Extensions in Your iPhone Contacts
Here’s what you need to do: Phone systems treat the comma that you added to the phone number as a pause. This means that your phone calls the main phone number, waits a short time (for the phone system to offer you options), then dials the extension automatically.
Tips for Automatically Dialing Extensions on the iPhone
If the options are spoken more slowly and you want to add extra time before your iPhone dials the extension to make sure the phone system sends you to the right place, add more than one pause to the number. Tap the Pause button two or three times. Add as many pauses as you need to match the timing of the phone system. If you don’t know how long the pauses should be, or if the phone system has different wait times at different stages, add a different kind of pause by using Wait instead of Pause. When you call the phone tree system and it reaches the Wait symbol (a semicolon instead of a comma), tap the Dial button to dial the extension saved in the contact. This technique isn’t quite as good as having it dialed automatically, but you don’t have to remember it and won’t end up in the wrong part of the phone system.
