Two Extension-Adding Methods
There are two ways to add extension numbers to contacts. If you can enter the extension as soon as the call is answered, use the Pause method. If you have to wait for an automated message to finish, use the Wait method. Once you are familiar with a contact’s business phone system, you’ll know how to add the extension properly.
Use the Pause Method
Use the Pause method to add extension numbers to a contact’s phone number when the extension number can be entered as soon as the call has been answered. Here’s how to add an extension number to a contact’s phone number using the Pause method:
Troubleshoot the Pause Method
When using the Pause method, you may find that the extension dials too quickly, meaning the automated phone system does not detect the extension. Normally, when automated phone systems are used, the call is answered almost immediately. In some cases, however, the phone may ring once or twice before the automated system picks up. If this is the case, insert more than one comma between the phone number and the extension number. Each comma adds a two-second pause before the extension number is dialed.
Use the Wait Method
The Wait method of adding an extension to a contact’s phone number should be used in cases where the extension number cannot be entered until the end of the automated message.
