Use the Facebook Help Center
The Facebook Help Center is a searchable collection of articles designed to answer any conceivable question a Facebook user may have, from password resets to controlling your newsfeed. Here’s how to access the Help Center from Facebook on the desktop or Facebook’s mobile app:
Access the Help Center Using Facebook on the Desktop
If you’re using Facebook on your computer in a web browser, here’s how to get to the Help Center:
Access the Help Center Using the Facebook App
The Facebook app for iOS or Android also offers ways to access the Help Center.
Contact the Facebook Help Community
If you’re experiencing a glitch, missing a feature, or want some human input on your question, the Facebook Help Community is a great place to find answers.
Access the Help Community Using Facebook on the Desktop
Here’s how to get to the Facebook Help Community using Facebook on a desktop.
Access the Help Community Using the Facebook App
Here’s how to get to the Facebook Help Community using Facebook’s mobile app for iOS and Android.
Report a Problem to Facebook
If you’re trying to report some kind of issue to Facebook, such as problems with payment, a feature not working, bullying, or inappropriate posts, the Report a Problem interface is an easy and effective way to let Facebook know about it.
Report a Problem Through Facebook on the Desktop
Let Facebook know about an issue when you’re using Facebook via a web browser.
Report a Problem Through the Facebook Mobile App
If you encounter a problem while using the Facebook mobile app, you don’t have to go anywhere special to report the issue. Shake your phone, and then a problem-reporting box will pop up. Tap Report a Problem, type what went wrong, add a screenshot, and then tap Send.
Contact Facebook With Messenger
Some Facebook departments or areas can be reached via Messenger, where you can start a chat with an automated customer service attendant that will try to direct you to the right answer.
