How to Contact Snapchat
Follow these steps to contact Snapchat customer support. If you’d prefer not to follow the above steps through the app, visit Snapchat’s support website. On Android, the scroll to the Support section and tap the I Need Help option. Depending on what you choose, Snapchat might provide you with a secondary list of issues so you can get more specific. Look for a gray question block that says, Need help with something else? Tap the YES button beneath it.
When Will I Hear Back From Snapchat Customer Service?
Snapchat does not specify any timeframe for when you can expect to hear back from customer service after submitting your entry form. There’s also no guarantee that you absolutely will hear back, so, unfortunately, all you can really do is sit tight and wait it out.
Try Reaching out to Snapchat Support on Twitter
All you have to do is send a tweet or private message to Snapchat Support, and you could get a reply in as little as a few minutes. The customer service rep running the account might ask you for additional information, offer a suggested solution or confirm that your message has been passed on to the Snapchat team.
You Can Leave Feedback for Snapchat Too
If it’s not an issue you’re experiencing with Snapchat, but rather an idea or a suggestion you want to share, you can provide feedback to the company. From the general list of selections shown above in step six, select the I have feedback option and then choose whether you have a suggestion or a question. You’ll eventually be led to a simple form where you can fill out the details of your feedback.
