The error could apply to any hardware device in Device Manager but most of them appear on optical drives like DVD and CD drives, USB devices, and keyboards.

Code 19 Errors

The Code 19 error will almost always display in one of the following two ways:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)

Details on Device Manager error codes like Code 19 are available in the Device Status area in the device’s properties.

How to Fix a Code 19 Error

Need More Help?

If you’re not interested in fixing this problem yourself, you can view a full list of your support options, plus help with everything along the way like figuring out repair costs, getting your files off, choosing a repair service, and a whole lot more. Depending on the changes you made, some solutions might include:

Removing or reconfiguring the newly installed device Reversing the registry changes you made Rolling back the driver to the version prior to your update

If removing iTunes works, you might try installing it again from scratch, which doesn’t always re-introduce the problem. It’s also possible that the device isn’t compatible with this version of Windows. You can check the Windows HCL to be sure.​