What Does Disney Plus Error Code 39 Look Like?
When this error occurs, you will typically see this error message: We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).
What Causes Disney Plus Error Code 39?
The Disney Plus error code 39 usually indicates a rights management issue that’s preventing Disney’s servers from streaming the requested video. There are cases where this is totally out of your hands, and if Disney can’t stream the content at all or to users in your specific region, there’s not much you can do. When the problem is caused by an issue on your end, and it often is, this error code can usually be solved by changing to a different streaming device, using a different television, switching to a different HDMI port, or trying a different HDMI cable.
How to Fix Disney Plus Error Code 39
Follow each of these steps, in order, until Disney Plus starts working normally and the error code goes away: If you are able to stream normally from a different device, then you know there is a problem with your Xbox One or whatever device generated the error code. If it does, then perform an Xbox One factory reset, making sure to choose the Reset and keep my games & apps option to avoid losing data. After the reset process has finished, you may also need to delete and reinstall the Disney Plus app.
