What Causes an Xbox Series X or S Controller Headphone Jack to Stop Working?

When the headphone jack in an Xbox controller stops working, it can be due to either a hardware or firmware problem. The headphone jack itself can fail in a few different ways, and corrupt or outdated firmware for both the console and the controller can also cause this issue. Additionally, a lot of audio problems are blamed on the headphone jack when they are actually caused by something else. Problems like a damaged headphone connector plug, muted headset, and incorrectly configured voice, privacy, or parental settings on your Xbox can all prevent your headset from working just like a bad headset jack.

How to Fix an Xbox Series X or S Headphone Jack

To fix your malfunctioning Xbox Series X or S headphone jack, follow these instructions: To update Xbox Series X or S controller firmware: To fix your privacy settings: