How to Fix It When You Have No Internet Connection
Follow these troubleshooting steps when you have Wi-Fi but no internet. To verify this, open the Wi-Fi settings and check the network name you’re trying to connect to. If you don’t recognize it, it’s probably not your network. Sometimes, however, Wi-Fi extenders use the same network name as your router. If you think this is happening, reset the Wi-Fi extender or temporarily unplug it to see if you get Wi-Fi apart from that device. If you do get internet, the problem rests with the extender, and you can troubleshoot from there. If you’re using a public Wi-Fi hotspot, you might be using an old password that used to work but has since changed, which is usually the case when you are trying to connect to a network that you haven’t used in a long time. When this happens, your router works on your network, but because it can’t reach the internet, it doesn’t have a valid public IP address, meaning you can’t send or request data over the internet. Another reason you might not have a proper IP address is if your device is set up to use a static IP address but the router isn’t allowing that IP address on the network, something that can happen if you mix a static IP address with a DHCP network. The easiest way to fix this issue is to leave DHCP enabled on the router and remove the static address from the device. For example, in Windows, you can do this in Control Panel by going into the network adapter’s properties and selecting Obtain an IP address automatically instead of the manual assignment option. When you launch your web browser, a hotspot page opens with basic information on what company is providing the hotspot and what to do next. Agree to the terms or enter the password the business gave you. For example, some hotels make you enter a password into the hotspot page to gain access to hotel Wi-Fi, and airlines often charge for internet access. Wait for the hotspot page to finish setting up your connection or redirect you to another page where you can access the web normally. Locate a different DNS server and change the DNS server settings on your device to see if the web pages finally load. So, while your device might have no problem showing that Wi-Fi is connected, any attempt to reach the internet or another network device is blocked. Since this setup is usually seen only on business networks, your best bet to get around the MAC address filtering is to ask to have your MAC address added to the approved list.
