How To Fix It When Your Chromebook Won T Turn On

Your device powers on, but the screen remains black. Your device powers on but immediately turns off. Your device boots Chrome OS, but you can’t log in to your account. You can log into your Chromebook, but the device keeps crashing. Nothing happens when you press the power button.

Information in this article applies to all Chrome OS devices regardless of the manufacturer (Acer, Dell, Google, HP, Lenovo, Samsung, Toshiba, etc.).

Reasons Why a Chromebook Isn’t Not Turning On

Although dozens of manufacturers make Chromebooks, they are all prone to the same hardware and software issues. There could be a few reasons why your Chromebook won’t turn on including:

Problems with the battery chargerProblems with the internal hardwareIssues with Chrome OSExternal hardware interference

How to Fix a Chromebook That Won’t Turn On

Try these steps in order until your Chromebook is working again: Leave your Chromebook plugged in for 3.5 hours and try turning it on again. If you don’t see a light, try using a different charger. If the device still isn’t charging, then there’s likely a problem with the charging port or the internal battery, but you can try charging the Chromebook without the charger just to be sure that’s not the problem.