How to Factory Reset a PS5 Controller
Follow these steps to reset a PS5 controller to factory settings:
Why Reset a PS5 DualSense Controller?
Try resetting your PS5 to fix the following problems:
The PS5 controller won’t pair with the PS5 console. The Bluetooth connectivity isn’t working, preventing wireless play. You want to pair the PS5 controller with another device.
How to Turn a PS5 Controller On and Off
Turning the controller on and off, also known as soft reset, can sometimes fix connection issues. Shutting down the console will also turn off the controller. If you have two controllers, you can use one to turn off the other controller.
Still Having Problems With Your PS5 Controller?
If resetting the controller doesn’t solve your problem, try these fixes:
Try connecting the controller with a different USB-C cable. Make sure there are no objects between the controller and console that could interfere with the Bluetooth controller. Update the system firmware. Go to Settings > System > System Software > System Software Update and Settings > Update System Software. Visit Sony’s PlayStation Fix and Replace page to see if you can get it repaired.
