Microsoft makes it fairly painless to turn off auto-renewal on Xbox One subscription services, but you have to know where to look.
How to Turn off Xbox One Auto-Renewal
If you want to turn off auto-renewal for your Xbox Live Gold subscription, or other Xbox One subscriptions like Game Pass, you need to use a web browser on a computer. You can use any modern browser, like Chrome, Firefox, or Edge, and it doesn’t matter whether you use a Windows, macOS, or Linux computer.
You Can’t Turn off Auto-Renewal From the Console
There was a time when the only way you could turn off auto-renewal for Xbox subscription services like Xbox Live Gold was to call and talk to Microsoft customer service. It’s a lot easier to turn off auto-renewal now, or even cancel your subscription, but the options are buried several menus deep on the Microsoft website, not on your Xbox One. Turning off auto-renewal for Xbox One subscriptions like Xbox Live Gold isn’t difficult, but you can’t actually do it with your console. Unlike the PS4, where you can cancel a PlayStation Plus subscription directly from a menu on the console, you will find no such option on your Xbox One. You can access your Microsoft subscriptions on an Xbox One by opening the Guide and navigating to Settings > Account > Subscriptions. This opens up a menu where you can view your active subscriptions. If you select a subscription, like Xbox Live Gold, you have the option to change the billing method, but there is not an option to cancel or turn off auto-renewal.
