What to Do If a Single Disc Won’t Play
If a disc won’t play properly, start by checking the disc. A flaw in the disc could prevent the console from reading it. Hold the bottom side of the disc to the light to see any smudges or scratches. If a smear is the culprit, cleaning the disc often fixes the problem. Use a microfiber cloth like the ones used to clean eyeglasses. Or, use a tissue that doesn’t include lotion of any kind. Gently rub the smudged spot. When using a tissue, steam the area with your breath first. When the disc looks clean, put it in the console. If it doesn’t work, find a brighter light and look again. Minor scratches and smudges are challenging to find. A scratch on a disc is more problematic. If the disc is a game you just bought, take it back where you purchased it and exchange it for another one. Otherwise, polish out the scratch to fix a scratched CD. Use a home remedy such as toothpaste, furniture polish, or petroleum jelly to fix the scratch. There are also CD repair kits that include a machine that buffs out scratches for you. Some older Wii consoles have trouble with dual-layer discs, which pack more information onto the disc. Games that use dual-layer discs include Xenoblade Chronicles and the Metroid Prime Trilogy. If your Wii has trouble reading a dual-layer disc, use a lens-cleaning kit to clean the lens in the console. If you cleaned the disc and the game console and the disc still won’t play, the disc may be bad.
What to Do If No Discs Will Play
Cleaning the console with a lens-cleaning kit is your first step if the console isn’t reading discs at all. The problem may be a dirty lens. If cleaning the lens doesn’t help, perform a system update. If cleaning and updating don’t do anything, contact Nintendo.
