How to Fix iPad Internet Problems
The following steps apply to an iPad that connects to Wi-Fi. Some of these steps work for iPads that use a mobile network. At the bottom of this page are some additional tips for iPads that use a mobile network.
Tips for Cellular Users
If your iPad connects to a mobile network such as AT&T or Verizon, there are a few additional steps you can take to fix the internet problem. If the page displays in the browser, accessing the internet isn’t the problem. It may be an isolated issue and related to the specific app you’re using. The only thing you can do is wait for the developer to fix it. If you can’t connect to the website, continue to troubleshoot the problem. To restart an iPad, hold the power/sleep button, then slide the button to power off. When the screen is completely black, press and hold the power button once more to power it on. To access the Wi-Fi settings, select Settings > Wi-Fi. Networks with a lock symbol are password protected while others are open networks that you can connect to freely without knowing the password. Tap the small (i) next to the network you’re connected to, choose Forget This Network, then repeat Step 3 above to connect the iPad to Wi-Fi. Select Settings > General > Reset > Reset Network Settings. If you have a poor connection, one or more of the waves above the dot are gray rather than black. If there is only a dot, the Wi-Fi connection might be so degraded that you can’t connect to the internet. To provide more speed and better connectivity for the iPad, shut off devices or remove devices from the network. A speed test shows even a really slow connection speed, which can make it clear whether you’re completely disconnected or just connected with such a slow speed that the internet doesn’t work. After trying any applicable steps from above, continue with these:
