Causes of Modem Not Connecting to Internet
There could be several reasons why you can’t connect to the internet, but here are some common issues relating to the modem:
Loose power or coax connectionsDamaged Ethernet cable connectionsMiscommunication with the routerOverheatingOutdated firmware or equipment
Before you start troubleshooting the modem, try connecting to your Wi-Fi network on another device. If you can, then the problem lies with your device. If you can’t connect to your Wi-Fi network at all, then the problem likely lies with your router, not your modem. In such cases, your focus should be on fixing your Wi-Fi network. If you can connect to your network, but you still don’t have internet access, then there’s likely something wrong with your modem.
How to Fix a Modem That Won’t Connect to the Internet
Try these fixes in order, checking along the way to see if the problem is solved before moving on to the next step.
